Legal Document
Shipping Policy
Processing Time
1–5 Business Days
Replacement Window
Within 10 Days
Cancellation
Within 24 Hours
Exchange Period
10–14 Days
At ROBOULT, we are committed to delivering your orders promptly and safely. This policy outlines our shipping timelines, replacement process, and cancellation terms so you always know what to expect.
Section 01
Order Processing
- 1Orders are typically processed within 1–5 business days. However, during peak periods such as holidays or sales events, processing times may extend to 3–5 business days.
- 2Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions and carrier delays.
Section 02
Damages
At Roboult, we strive to ensure that your products arrive in perfect condition. Despite our careful packaging, damages can occasionally occur during transit. If you receive a damaged product, please contact our support team to report the issue.
We will promptly work to resolve it by providing a replacement, ensuring your satisfaction with our service.
Section 03
Eligibility for Replacement
- 1Items are eligible for replacement if they are received in a damaged or defective condition.
- 2Items must be in their original packaging and unused condition.
- 3All products must contain the Roboult label at the time of returning the product.
Section 04
Non-Acceptance Conditions
Roboult will not accept returns in the following circumstances:
- The customer is not interested in the product.
- The shipment is returned with the wrong product, extra product, or missing products.
- The customer has acted in bad faith or in a fraudulent manner.
- Abuse of the platform or its policies, including excessive returns or fraudulent activities.
Section 05
Time Frame
Requests for replacement must be made within 10 days of receiving the item. Any requests made after this period will not be considered.
Section 06
Replacement Process
Contact Support
Reach our customer care team via WhatsApp at +91 9899611752 or email us at roboultindia@gmail.com with your order reference number.
Provide Details
Share detailed information about the issue, including clear photos of the damaged or defective product.
Verification
Our team will verify the issue and guide you through the replacement process, typically within 1–14 business days.
Resolution
In instances where the product is out of stock, the company will assume responsibility for the refund cost. Otherwise a replacement will be dispatched.
Section 07
Inspection & Approval
Upon receiving the returned item, customers will need to wait 1–14 days for our team to verify any defects or damages.
Verification Period
1–14 days
Time for our team to inspect returned items.
Exceeds Timeline
Refund issued
If verification exceeds 14 days, we process a refund automatically.
Ineligible Item
Returned to you
Items deemed ineligible will be returned with no replacement issued.
Section 08
Replacement Timeline
Once approved, the replacement item will be shipped to you as soon as possible. You will receive a notification with the tracking details once the replacement item is dispatched.
Section 09
Order Cancellation
For prepaid orders, you may cancel an order within 24 hours of your purchase. The cancellation will be effective within 24 hours, and a confirmation email will be sent immediately.
However, orders that have already been processed and shipped cannot be canceled.
Section 10
Exchange Items
The exchange process takes up to 10–14 days. An exchange order cannot be exchanged twice.
By purchasing from our website, you agree to our Returns and Refund policies.
Section 11
Miscellaneous
All customer claims and requests for replacement/refund shall be subject to Roboult's satisfaction. Roboult reserves the right to amend, change, modify, add, or remove any portion of this policy at any time without prior notice. It is your responsibility to review this policy periodically for updates.
For any complaints or legal queries, please reach out to our customer support.